Terms of Sale

1. Who you’re buying from

PaperKeys is made and sold by Menoa ehf., a private limited company registered in Iceland. We operate from Reykjavík, Iceland. When these terms say “we” or “us”, they mean Menoa ehf.

Company

Menoa ehf.

Kennitala

620921-0840

VAT (VSK) number

160326

Address

Mánatúni 15, 105 Reykjavík, Iceland

Phone

+354 663 9889

Email

menoa@menoa.is

These terms apply when you buy PaperKeys Pro or Lifetime on paperkeys.app. You accept them by ticking the box at checkout. Our privacy policy explains what personal data we handle and why.

2. What we sell

PaperKeys is an on-screen keyboard app for Mac. There’s one app for everyone, and a license unlocks the Pro features in it.

• Free costs nothing. It’s the keyboard and the basics, it doesn’t expire, and it needs no account or license.
• Pro is 1,290 kr a month. It adds everything listed under Pro on paperkeys.app, and renews every month until you cancel.
• Lifetime is 39,900 kr, paid once. It’s everything in Pro, every future update and priority support, for as long as PaperKeys is offered. Priority support means your emails are answered first. Lifetime isn’t a subscription and never renews.

There’s no separate trial: Free is the trial. Try it first to check that PaperKeys works with your Mac and the way you point and click. If Pro turns out not to be for you, the 14-day money-back in section 9 has you covered.

3. Prices and VAT

• Prices are in Icelandic krónur (ISK) and are the same wherever you buy from.
• Prices include VAT where it applies. If you buy from Iceland, the price includes 24% Icelandic VAT. Your receipt shows the VAT you paid.
• Your card is charged in Icelandic krónur. If your card is in another currency, your bank converts the amount and may charge a fee for doing so.
• You pay the price shown at checkout. If we ever change the price of Pro, we’ll email you at least 30 days before your first payment at the new price, and you can cancel before it applies.

4. Payment

• Payments are processed by Borga, our payment provider. You pay on Borga’s secure payment page with Visa, Mastercard or American Express.
• Your card details go straight to Borga. They never reach our servers, and we never see your full card number.
• Borga emails you a receipt for every payment.

5. Delivery

Everything is delivered digitally. Nothing is shipped.

• Right after you pay, your license key is shown on screen and emailed to the address you gave at checkout.
• Download PaperKeys from paperkeys.app and enter your key in the app to activate it.
• If the email hasn’t arrived within a few minutes, check your spam folder or write to menoa@menoa.is.

6. Your license

• A Pro or Lifetime license activates on up to three Macs at a time.
• To move it to another Mac, deactivate it on the old one. If you no longer have that Mac, email us and we’ll free up its place.
• PaperKeys checks your license with our server from time to time and keeps working offline in between. The privacy policy lists what that check sends.
• A license gives you the right to use PaperKeys. The software itself stays ours. Please don’t share your key publicly, resell it or try to get around the license check. If a key is clearly being misused, we may suspend it, and we’ll email you if we do.
• When a license ends, PaperKeys goes back to the free version. The keyboard keeps working, and the words it learned stay on your Mac.

7. How Pro billing works

Pro is a monthly subscription.

• Your first month is charged when you subscribe.
• After that, each month is charged at the end of that month, so your second payment comes about two months after you subscribe.
• If a payment fails, we try your card again, and you can update it in PaperKeys’ license settings in the meantime. If the payment keeps failing, the subscription ends and Pro stops.

8. Cancelling Pro

You can cancel at any time, in either of two ways:

• In the app: cancel from PaperKeys’ license settings.
• By email: write to menoa@menoa.is from the address you subscribed with, and we’ll cancel it for you. This works even if you no longer have your Mac.

Cancelling takes effect at the end of the month you’re in. You keep Pro until then, and that last month is still charged, at its end, like every month after the first. If you cancel during your first month, you’ve already paid for it, so nothing more is charged.

We don’t refund part of a month. If you change your mind within 14 days of your first payment, ask for a refund instead (section 9). When the subscription ends, PaperKeys goes back to the free version.

9. Refunds and your right to withdraw

14-day money-back

You can get a full refund within 14 days of buying Lifetime, or within 14 days of your first Pro payment, for any reason. Email menoa@menoa.is from the address you bought with, or include your license key. We refund the full amount to the card you paid with within 14 days of your request. Your bank may take a few more days to show it.

• Refunding your first Pro payment also ends the subscription.
• A refunded license is revoked, and PaperKeys goes back to the free version.
• After those 14 days, Lifetime purchases and later Pro payments aren’t refunded, and there are no refunds for part of a month. This doesn’t affect your rights if PaperKeys doesn’t work as described (section 10).

Your right of withdrawal

Under the Icelandic Act no. 16/2016 on consumer contracts, you may withdraw from a purchase made online within 14 days, without giving a reason. The money-back above honours that right. Because your license is delivered right away, the law would let a seller ask you to give the right up at checkout. We don’t, so it applies in full.

Withdrawal form

You don’t need a form: an email saying you want your money back is enough. If you’d like to use the standard form, copy this into an email to menoa@menoa.is:

To Menoa ehf., Mánatúni 15, 105 Reykjavík, Iceland, menoa@menoa.is:

I hereby give notice that I withdraw from my contract for the purchase of PaperKeys (Pro or Lifetime).

Bought on:
Name:
Email address used for the purchase:
Date:

10. Updates, support and what we promise

• Updates are free on every plan.
• Support is by email at menoa@menoa.is.
• We promise that PaperKeys does what paperkeys.app describes for the plan you bought. If it doesn’t, tell us. We’ll fix it, and if we can’t, we’ll refund you.
• You also have the rights consumer law gives you when a digital product is faulty. Nothing in these terms takes those away.

11. Liability

• You’re responsible for what you type and send with PaperKeys. Features that use a third-party AI service run under your own account and API key with that provider and under its terms, and anything the provider charges is between you and them.
• We aren’t liable for indirect losses, such as lost profits or lost data. Our total liability for any claim is limited to what you paid us for PaperKeys in the 12 months before it.
• These limits don’t apply where the law doesn’t allow them, for example to harm we cause on purpose or through gross negligence. They never reduce rights you have as a consumer that the law says can’t be waived.

12. Changes to these terms

We may update these terms, for example when we add a plan or the law changes. The date at the top shows when they last changed. The terms in force when you buy apply to that purchase. If you subscribe to Pro and a change affects you, we’ll email you at least 30 days before it applies, and you can cancel before then.

13. Law and disputes

• Icelandic law governs these terms and every purchase.
• If you’re a consumer living outside Iceland, you keep the protection of the mandatory consumer law of the country you live in.
• If something goes wrong, please tell us first. Most things are sorted out with an email.
• Consumers in Iceland can also take a dispute to Kærunefnd vöru- og þjónustukaupa, the Icelandic complaints committee for goods and services.
• Otherwise, disputes go before the Icelandic courts. As a consumer, you can also bring a claim in the courts where you live if your law allows it.

14. Contact

Email menoa@menoa.is, call +354 663 9889, or write to Menoa ehf., Mánatúni 15, 105 Reykjavík, Iceland.